Use an official support route
Open support from the account, purchase, or interaction connected to your issue when that option is available. This preserves useful context and reduces impersonation risk.
For harmful behavior, use the report or block control on the relevant profile or conversation. For a purchase, keep the receipt or transaction ID.
What to include
Describe what happened, where it happened, and the approximate time. Include only the account, device, browser, transaction, or error details needed to investigate.
- Expected result and actual result.
- Page or feature where the issue occurred.
- Cropped screenshot with unrelated personal data hidden.
- Steps already tried, such as checking browser permissions.
Never send sensitive credentials
Support will not need your password, one-time verification code, recovery secret, full payment card number, or remote access to your device. Remove unrelated balances, addresses, and private conversations from screenshots.
Safety and urgent situations
PeachChat support is not an emergency service. If someone is in immediate danger, contact the appropriate local emergency service. Report suspected illegal content through official product controls without downloading or redistributing it.